Shipping Details
We aim to ship out your order as quickly as possible. However, due to the influx of orders, it may take 3-7 business days to ship your order. We appreciate your patience and will always try our best to ship quickly. Once this is done, you will receive an e-mail confirming your order has shipped.
We will only ship orders of items that are fully in stock. If one of the items in your order is a Pre-Order item, we will wait until our warehouse receives that item before shipping it out with the rest of your order.
We will ship out all Pre-Order items as soon as they become available.
Reimbursement
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Shipping charges and fees are not refundable. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that items sent back to us without first requesting a return will not be accepted.
To start a return, or for any questions about the return process, you can contact us at returns@tezgear.com.
Quality
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.